Contact Mindjet Support and Services


Mindjet offers a wide range of online support resources. You may be able to quickly and easily resolve any issues yourself using our Help Files and the Mindjet Knowledgebase.

To obtain the best support possible, please follow these proactive steps to ensure that you have the latest product version and know the system requirements of the product.


Ready…

Get the latest build:

Open Mindjet MindManager and select “Tools > Updates”

 and

Confirm your system requirements:

Review system requirements for all current builds.


Set…

Use self-help: 

  • Review the Help Files while using Mindjet MindManager. Find them under “Help > MindManager Help”
  • Search the Mindjet Knowledgebase. It contains many helpful solutions for common technical problems. Search by keyword, phrase or description.

Go.

Customer Service For license key lost or not received, order issues, upgrade questions, general product sales and license-related questions.
Technical Support For installation, product technical issues and error messages. Access to the Technical Support Form requires creation of a free Mindjet ID.

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Let us know what you think about usability, features, design, Mindjet products and services. All suggestions are captured and reviewed. Unfortunately, we are not able to respond directly to all submissions.