Mindjet Maintenance & Support Plan

To extend your support options beyond free Mindjet Customer Care offerings and to ensure that you get a timely response to your critical business questions, Mindjet recommends a Maintenance & Support plan. This plan is available for individuals and organizations.

During the coverage period of the Maintenance and Support plan, eligible participants are entitled to product upgrades, updates and service pack announcements, live helpdesk assistance, and other benefits.

For more information on this offering, please review the Mindjet Guide to Customer Support Services.

If you are interested in our Mindjet Maintenance & Support Plan and you want to take advantage of the many benefits, please visit the Mindjet Online Store or contact your local reseller.

For more information, please review the Maintenance & Support Plan FAQ

Key Benefits of the Maintenance & Support Plan

Upgrade Protection

Receive free upgrades to new versions of the same product during the coverage period. This is the most reliable and economical way to stay up-to-date with product releases while avoiding higher upgrade costs in the future

Telephone Helpdesk Support

Experienced Helpdesk support is available during local time zone business hours, generally Monday through Friday between 9:00 A.M. and 5:00 P.M, excluding national holidays recognized in the locale of the Helpdesk.

Priority Case Queuing

As provided within Maintenance & Support performance guidelines, your support request is acknowledged and queued for response/troubleshooting.

Toll-Free or Low-Cost Phone Access

Dedicated phone lines into the Support Helpdesk.

Large-Scale Deployment Assistance

Mindjet Support will provide additional documentation and assistance to address the requirements of installation and deployment of Mindjet products across the enterprise.

Designated Contacts

To help enterprise customer stay in touch with front line issues, Mindjet manages all Maintenance & Support plan communication through designated contacts and/or the customers’ internal helpdesks.

Defined Escalation Paths

Mindjet recognizes the needs of enterprise work environments and strives to ensure that mission-critical issues are resolved efficiently and expeditiously.

Personalized Notifications and Invitations

Available for beta programs, benchmarking surveys, and other customer relationship opportunities.