During the coverage period of Mindjet Software Assurance and Support, eligible participants are entitled to product upgrades, live helpdesk assistance, and other benefits.
For more information on this offering, please review:
Upgrade your same product when Mindjet does! Take advantage of the most reliable and cost effective way to stay up-to-date with product releases by automatically receiving free upgrades to new versions of the same product during your coverage period.
Telephone Helpdesk Support
Live, experienced Helpdesk support is available during local time zone business hours, generally Monday through Friday between 9:00 A.M. and 5:00 P.M, excluding national holidays recognized in the locale of the Helpdesk.
Priority Case Queuing
Your support request is acknowledged and queued for priority response and troubleshooting. Check the Mindjet Software Assurance and Support performance guidelines for more information.
Large-Scale Deployment Assistance
Mindjet Technical and Customer Support is available to assist you and provide additional documentation to address the requirements of installation and deployment of Mindjet products across the enterprise.
To help enterprise customer stay in touch with front line issues, Mindjet manages all Mindjet Software Assurance and Support communication through designated contacts and/or the customers’ internal helpdesks.