This policy sets forth consistent Customer Support Services terminology and customer notification and expectation management.
Product Upgrades: Product Upgrades, also known as Major Releases, introduce important new features or significantly enhance existing Product functionality. These releases are made available on a product-by-product basis. Product Upgrades are available at no additional charge to purchasers of Mindjet Software Assurance and Support (MSA), Upgrade Protection Plan or available without the purchase of MSA or Upgrade Protection Plan for an additional charge.
The first digit of the version number signifies the Major Release. Example: 16.0.159
Product Updates: Product Updates, also known as Minor or Maintenance Releases, incorporate service packs that provide bug fixes and, may also include, other minor fixes or modifications that enhance Product usage or functionality. These releases are made available on a product-by-product basis. Product Updates are provided free of charge and will be made available for download.
The second or middle digit of the version number signifies a Minor Release. Example: 16.0.159
The third digit of the version number signifies a Maintenance Release. Example: 16.0.159
Patches: If Mindjet discovers a significant problem after a Product has shipped, Mindjet produces patches on an as-needed basis to provide interim or emergency fixes to one or more critical problems. Potentially affected customers are alerted with instructions on how to obtain and apply the necessary patch or run the registry script executable.