Contact Mindjet Support and Services
Mindjet offers a wide range of online support resources. You may be able to quickly and easily resolve any issues yourself using our Help files and the Mindjet Knowledge Base.
Self-service and web form case submission is available 24X7 on the Mindjet Support Services website for supported products only. Additionally, Mindjet offers Live Chat during normal business hours excluding Holidays.
Contact Customer Service for license key lost or not received, order issues, upgrade or renewal questions, usability, and general product sales and license-related questions.
| Customer Service | Contact Customer Service for license key lost or not received, order issues, upgrade or renewal questions, usability, and general product sales and license-related questions. |
| Technical Support | Contact Technical Support for installation, product technical issues, and error messages. Access to the Technical Support form requires signing in with your free Mindjet ID. |
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Let us know what you think about usability, features, design, and Mindjet products and services. All suggestions are captured and reviewed. Unfortunately, we are not able to respond directly to all submissions. |
Support Hours
| Support Center | Language | Hours | |
| Americas | English | 7am – 5pm Pacific | (GMT -8) |
| Asia/Pacific | English | 9am – 5pm Pacific | (GMT -8) |
| D/A/CH | German | 9am - 5pm CET | (GMT +1) |
| EMEA | English | 9am - 5pm CET | (GMT +1) |
| France* | French | 9am - 5pm CET | (GMT +1) |
| Japan | Japanese | 9am – 1pm JST | (GMT +9) |
| UK | English | 9am - 5pm CET | (GMT +1) |
* Mindjet provides limited French speaking technical support during normal business hours, as set forth above. If a French-speaking agent is not available, your call will be routed to European English-speaking agents.
Support Level Performance Guidelines
Various factors can influence the ability to resolve problems. Some of these factors are outside the control of Customer Support Services. Mindjet will use commercially reasonable efforts to meet the response times below which are provided as a framework for setting common expectations.
| Priority | Definition | Initial Response Goal |
| High | Problem or issue that is impacting or adversely affecting product installation or use | Within 1 business day |
| Standard | Non-critical problem or issue and/or question about product use or feature request | Within 2 business days |
If, at any point, you are not satisfied with the progress of your case, please communicate your concerns to the regional Support Call center or your designated Mindjet Account Manager.
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